How can we help?
Answers on orders, guides, shipping and returns — search below or browse by topic.
Orders & shipping
How do I track my order?+
You'll get a shipping confirmation email with a tracking link the moment your order leaves the printer or warehouse — usually within 3–5 days for posters and merch.
How fast does shipping take?+
3–5 business days for in-stock posters and merch, tracked door to door. Framed prints add a day or two for packaging.
I entered the wrong address — can I fix it?
Message us as soon as possible after ordering. If it hasn't shipped yet we can update it; once it's on the way we can't reroute it.
Guides
When do the guides land?+
The second they unlock — straight to your inbox, no queue, no waiting on support to sort it out.
What does reserving a guide pack mean?+
You pay now to lock in your spot; the guide itself is delivered the moment it's live, so you're never waiting in a queue on launch day.
Can I get a refund on a guide order?+
Yes, any time before the guide is revealed to you. Once it's sent, it can't be refunded — for obvious reasons.
Returns & refunds
Can I get a refund?+
Anything physical and unused within 30 days — no questions asked. Guides only before they're revealed.
My order arrived damaged or wrong — what now?
Send us a photo and your order number and we'll get a replacement or refund moving same day.
Account
Do I need an account to order?+
No — guest checkout works fine. An account just makes it faster to track orders and re-order next time.
I forgot my password — how do I reset it?
Use the "forgot password" link on the sign-in page — a reset link lands in your inbox within a minute or two.
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